SPARE PARTS & GUARANTEES
Once in the early days of Polar caravans, a customer was stranded with their caravan and required customer service in order to continue their journey. Polar’s founders, Bertil and Håkan, jumped on the next available flight with the necessary spare part, in order to travel directly to the customer and solve the problem. Rapid, positive and dedicated service is a top priority for us, and thanks to our local production facilities it’s easy to get in touch with us wherever you are. This ensures safe and secure caravan ownership.
ISO 9001:2008 signifies that our production, sales process and aftermarket activities have been quality-assured according to the ISO standard – backing up our dedication to quality, a characteristic of our company since we were founded in 1964.
Our caravans are renowned for their long service life. A massive 80% of all the Polar caravans ever made are still on the road today. That’s why we have an unusually comprehensive stock of spare parts. Our oldest stocked spare parts at the moment date from 1977.
AUTHORISED SERVICE WORKSHOPS
The staff at our authorised workshops undergo regular training. In order for your guarantees to remain valid, your caravan requires an annual inspection at one of these workshops. The right service at the right time!
As the owner of a new Polar, you always have a 2-year new caravan guarantee and a 7-year water-tightness guarantee.
The guarantees may differ slightly from country to country. Full terms and conditions are available to view at polarvagnen.com or at our authorised dealers.